退款和退貨政策

退貨

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本政策的有效期限為 30 天。如果自購買日後已超過 30 天，請恕我們無法為您提供退款或換貨服務。

為符合退貨資格，商品必須未經使用，而且狀態與剛收到時無異，也必須保持原包裝。

有幾種類型的商品不得退貨。容易變質/具有時效性的商品 (例如食物、鮮花、報紙或雜誌) 無法退貨。我們也不接受個人或衛生商品、危險物質或是易燃液體或氣體。

其他無法退貨的品項：
* 禮品卡
* 可下載的軟體產品
* 某些健康和個人照護品項

為完成退貨程序，您必須提供收據或購買證明。
請勿將購買的商品寄回給製造商。

在某些情況下，僅提供部分退款：(如適用)
* 有明顯使用痕跡的書籍
* 已開封的 CD、DVD、VHS 錄影帶、軟體、電子遊戲、卡式錄音帶或黑膠唱片。
* 任何非原始狀態的商品，包括非本公司錯誤所導致的損壞或零件遺失。
* 任何送達後超過 30 天退貨的商品
退款 (如適用)
一旦收到並檢驗完您退貨的商品後，我們將透過電子郵件通知您已收到您退貨的商品。此外也會通知您退款通過核准或遭拒。
如果退款通過核准，我們將會處理您的退款，並在特定天數內自動將款項退回您的信用卡或原本的付款方式。

退款延遲或遺失 (如適用)
如果您尚未收到退款，請先再次檢查您的銀行帳戶。
接著，請聯絡您的信用卡公司，退款可能需要等一段時間後才會正式入帳。
接下來，請聯絡您的銀行。退款通常需要在一段作業時間後才會入帳。
如果您已完成這一切步驟，但仍未收到退款，請傳送電子郵件到 ejarts8773@gmail.com 與我們聯絡。
特價商品 (如適用)
很抱歉，只有原價商品才能進行退款，特價商品恕無法退款。

換貨 (如適用)
僅限於商品有瑕疵或損壞的情況下，我們才會更換商品。如果您需要更換相同品項，請傳送電子郵件到 ejarts8773@gmail.com 並將您的商品寄至「台灣台北市106民生東路五段36巷10弄16號1樓」。

禮品
如果商品在購買時標示為禮品並直接運送給您，您會收到與退貨商品等值的禮品抵用金。一旦收到退貨商品，我們就會寄送禮品卡給您。

如果商品在購買時未標示為禮品，或贈禮人要求將訂單內容運送給本人以便稍後親自拿給您，我們則會將退款傳送給贈禮人，贈禮人也會知道您已辦理退貨。
運送
若要將產品退貨，您應將產品寄至「台灣台北市106民生東路五段36巷10弄16號1樓」。

退回商品時，您將須自行負擔運送成本。運送成本不可退款。如果您收到退款，退款內會扣除退貨運送成本。

視您的居住所在地而定，您收到換貨產品所需的時間可能有所不同。

如果您運送價值超過 $75 的商品，則應考慮使用可追蹤的運送服務或購買運送保險。我們不保證能收到您退回的商品。

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ejarts8773@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ejarts8773@gmail.comand send your item to: 台灣台北市106民生東路五段36巷10弄16號1樓

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 台灣台北市106民生東路五段36巷10弄16號1樓

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.